Customer Service Representative - Dealership Support

Job Title: Customer Service Representative - Dealership Support City, State, Location: Irving, TX

Ethos Group is built on a foundation of honor, integrity, and initiative. These principles define our identity and fuel our pursuit of excellence in all that we do.

Our employees enjoy hands-on learning, mentorship, and opportunities for professional growth in an atmosphere where we challenge each other to succeed and celebrate those successes together. We embrace new technology in every role to stay ahead of industry trends.

We’re looking for a Customer Service Representative to join our growing Dealership Support team. In this full-time role, you’ll handle inbound calls and provide friendly, professional customer assistance for clients and dealerships.

This is an excellent opportunity for someone eager to learn, grow, and start a lasting career in the fast-paced automotive industry, where innovation, teamwork, and customer satisfaction drive success every day. You’ll join a supportive, team-oriented environment that embraces new technology in every role to stay ahead of industry trends. 

Key Responsibilities:  

• Respond to inbound calls from customers, dealerships, and repair facilities with professionalism and empathy

• Listen carefully to customer concerns and provide accurate, helpful information about service coverage and next steps

• Enter and update customer information in our system to ensure clear records and smooth follow-up

• Process cancels received via email or through our Portal

• Collaborate with internal team members to resolve customer questions and ensure timely support

• Contribute to a positive team environment by taking initiative and helping where needed

  
  

Qualifications:  

• Excellent communication skills — friendly, professional, and confident on the phone

• Strong attention to detail and ability to multitask while maintaining accuracy

• Previous experience in customer service with excellent communication skills and a knack for resolving issues effectively

• Proficient in Microsoft Office Suite (Excel, Word, Outlook), and Windows Explorer

• Interest in learning more about the automotive industry (no prior experience required)

• Typing proficiency of 40+ words per minute

• Team player who is adaptable, dependable, and eager to grow  

 We offer:

• Supportive training and mentorship to help you succeed

• Collaborative, positive environment where customer care comes first

• Competitive benefits including matching 401(k)

Hours:  

• Remote work Monday-Friday (9:00 -6:00 CST)

• Initial training and occasional meetings will be at our corporate office

  
  



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